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Cyber Security
RangeCare is committed to maintaining high standards of Cyber Security to protect you from potential cyber attacks and loss of privacy and funds.
Phishing Scams
What is phishing?
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Phishing is a way cyber criminals trick you into giving them your personal information. This occurs through fraudulent emails or text messages often pretending to be from large organisations you know or trust. This can lead to the theft of your online banking logins, credit card details or passwords. Phishing can result in the loss of information, money or identity theft.
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How to avoid phishing?
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Do not click on links and buttons in unexpected or suspicious emails or sms.
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Avoid opening or downloading any attachments in suspicious emails.
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Always download any software and apps from a trusted source.
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Never install an app or program obtained from an unknown or untrusted provider.
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Never modify or disable antivirus software. The effectiveness of an antivirus largely depends on keeping it enabled (running) and updated.
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What to do if you are involved in a phishing scam?
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Do not contact the cybercriminal, and do not pay the ransom.
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Contact your email provider for advice on how to block future phishing emails.
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If the phishing was via text message, report the attempt to your telecommunications provider. Visit the Australian Communications and Media Authority (ACMA) via this link - www.acma.gov.au/phone-and-sms-scams
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If the phishing attempt was via a social media, report the attempt to the platform.
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Report the scam to the National Anti-Scam Centre - Scamwatch via this link - www.scamwatch.gov.au/report-a-scam
Text Message Scams
What is a text message scam?
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Cyber criminals can use text messages to access your personal information, funds and provide other threats.​
Signs of a text message may be a scam?
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Text message may ask you for immediate action, payment or transfer of funds.
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Text message may ask you to click on a link or call a number.
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Text message asks for your log on information for online accounts.
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Threats to stop a service of charge you etc
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How to protect yourself from text messaging scams?
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1.If someone you know sends a message say they have a new phone number:
a. Try to call them on their existing number to confirm.
b. Message them on the number with a question only they would know the answer to.
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2. Never click on links in messages.
3. Don’t click on any links. Instead, search for the website yourself online.
4. Call the organisation or person back on a phone number you have found yourself, such as the organisation’s website.
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What to do if you are scammed?
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If the phishing was via text message, report the attempt to your telecommunications provider. Visit the Australian Communications and Media Authority (ACMA) via this link - www.acma.gov.au/phone-and-sms-scams
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If the phishing attempt was via a social media, report the attempt to the platform.
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Report the scam to the National Anti-Scam Centre - Scamwatch via this link - www.scamwatch.gov.au/report-a-scam
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Telephone Scams
What is a telephone scam?
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Cyber criminals can use telephone scams to gain access to your financial and personal information illegally, which may result in financial loss.​
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Signs of a telephone call may be a scam?
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Asks for payment or money to be moved to a new account.
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Asks you for your password, pin, on-time code, or other security information.
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Asks you for your finanical details.
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Claims to be law enforcement and threatens.
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Says your bank or other online accounts have been hacked or involved in fraud. ​
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How to protect yourself from telephone scams?
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1.Check that the call is real by either:
a. Contacting the person or organisation directly.
b. Accessing an organisation via their official app.
2. If you are unsure of the caller or if they threaten you, hang up immediately.
3. Never install software that allows someone access to your device.
4. You can ignore calls from numbers you don’t know or let calls go to voice mail.
What to do if you are scammed?
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If the phishing was via text message, report the attempt to your telecommunications provider. Visit the Australian Communications and Media Authority (ACMA) via this link - www.acma.gov.au/phone-and-sms-scams
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If the phishing attempt was via a social media, report the attempt to the platform.
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Report the scam to the National Anti-Scam Centre - Scamwatch via this link - www.scamwatch.gov.au/report-a-scam
Website Scams
What is a website scam?
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Cyber criminals can use websites to steal your data and funds through online adverts, fire sales and other methods.​
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Signs a website may be a scam?
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Offers sales of items at significantly lower prices.
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Tell you a way to make quick, easy money with little risk or effort.
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Contains urgent warning or error messages.
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Asks for payment in unusual way i.e. Cryptocurrency such as Bitcoin.
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Only includes positive reviews.​
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How to protect yourself from website scams?
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1. Compare prices. If an offer appears too good to be true, it probably is.
2. Research the organisation or person before fiving money or personal information.
3. Don’t rely on reviews written. Search the website or business name and the word “scam” or “reviews”.
4. If a warning or error message pop up on your screen, don’t click it.
5. Keep the device you use up to date by enabling “automatic updates” for your operating system and apps.
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What to do if you are scammed via a website?
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If the phishing was via text message, report the attempt to your telecommunications provider. Visit the Australian Communications and Media Authority (ACMA) via this link - www.acma.gov.au/phone-and-sms-scams
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If the phishing attempt was via a social media, report the attempt to the platform.
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Report the scam to the National Anti-Scam Centre - Scamwatch via this link - www.scamwatch.gov.au/report-a-scam
What to do if you are hacked or scammed?
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Do not contact the cybercriminal, and do not pay the ransom.
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Contact your email provider for advice on how to block future phishing emails.
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If the phishing was via text message, report the attempt to your telecommunications provider. Visit the Australian Communications and Media Authority (ACMA) via this link - www.acma.gov.au/phone-and-sms-scams
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If the phishing attempt was via a social media, report the attempt to the platform.
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Report the scam to the National Anti-Scam Centre - Scamwatch via this link - www.scamwatch.gov.au/report-a-scam